Hot take · 33:26
// THE QUOTE
“we're big but we're not this big massive ship that takes forever to turn”
— Andrew Payzant · Payzant Building Products Ltd.
Local-ownership advantage stated bluntly and names the big-box rivals (Lowe's/Rona/Home Depot) — you can't reach the right person; strong niche-credible take.
Full episode at 33:26How Payzant Home Hardware Built Atlantic Canada's Largest Independent Building Supply Fleet — and Why They Cap Commercial at 15% ▸
THE LESSON THIS CLIP CARRIES
The competitive moat for a building supplier is knowledgeable staff — contractors pay a trust premium for a person who can be handed a problem and never followed up on.
“they don't have to go back they know that okay that's done I can move on to my next thing”
THE CHAPTER IT LIVES IN
Vision statement, culture & the small-family-big-company paradox
30:00
Clips like this, every two weeks.
SOURCE: 33:26 of How Payzant Home Hardware Built Atlantic Canada's Largest Independent Building Supply Fleet — and Why They Cap Commercial at 15%