Framework · 31:09
// THE QUOTE
“I think one thing that sets us apart from pretty much all of our major competition”
— Andrew Payzant · Payzant Building Products Ltd.
Identity thesis: big business but still a small family business — the culture-vs-scale tension and the checks-and-balances answer, complete on its own.
Full episode at 31:09How Payzant Home Hardware Built Atlantic Canada's Largest Independent Building Supply Fleet — and Why They Cap Commercial at 15% ▸
THE LESSON THIS CLIP CARRIES
The competitive moat for a building supplier is knowledgeable staff — contractors pay a trust premium for a person who can be handed a problem and never followed up on.
“they don't have to go back they know that okay that's done I can move on to my next thing”
THE CHAPTER IT LIVES IN
Vision statement, culture & the small-family-big-company paradox
30:00
Clips like this, every two weeks.
SOURCE: 31:09 of How Payzant Home Hardware Built Atlantic Canada's Largest Independent Building Supply Fleet — and Why They Cap Commercial at 15%