Story · 14:35
// THE QUOTE
“I remember going to a restaurant and she had taken us to the table”
— Amin Tran · Dura Seal Ltd.
The crayon-number-on-the-craft-paper anecdote is a complete little story that lands on 'that's how you measure service' and ties straight back to construction contracts.
Full episode at 14:35How to Build a Construction Team That Runs Without You | Dura Seal's Amin Tran ▸
THE LESSON THIS CLIP CARRIES
Service must be defined with measurable KPIs and behaviours, not used as a vague slogan.
“in construction you can say service all you want but what does it mean you have to Define it”
THE CHAPTER IT LIVES IN
Defining service and building the right team
12:40
Clips like this, every two weeks.
SOURCE: 14:35 of How to Build a Construction Team That Runs Without You | Dura Seal's Amin Tran