Framework · 13:25
// THE QUOTE
“if you ask any company out there in any industry why them they always say it's service”
— Amin Tran · Dura Seal Ltd.
Names the empty 'we care about service' cliche, then defines service as measurable KPIs with a vivid restaurant example — a sharp, usable operating idea that opens and lands cleanly.
Full episode at 13:25How to Build a Construction Team That Runs Without You | Dura Seal's Amin Tran ▸
THE LESSON THIS CLIP CARRIES
Service must be defined with measurable KPIs and behaviours, not used as a vague slogan.
“in construction you can say service all you want but what does it mean you have to Define it”
THE CHAPTER IT LIVES IN
Defining service and building the right team
12:40
Clips like this, every two weeks.
SOURCE: 13:25 of How to Build a Construction Team That Runs Without You | Dura Seal's Amin Tran