Framework · 33:27
// THE QUOTE
“so how our warranties work is we take the two-year workmanship warranty from the contractor”
— Matthew Simon · The Garland Company, Inc.
Fully explains the warranty hand-off and the memorable 'one throat to choke' / 'one back to pat' line — a tight, quotable framework that needs no other context.
Full episode at 33:27Commercial Roofing in Atlantic Canada: Lifecycle Management, Conditions Assessments, and the One-Throat-to-Choke Warranty Model (Matthew Simon, The Garland Company) ▸
THE LESSON THIS CLIP CARRIES
A full-service manufacturer model — assessment, spec-writing, procurement, site QA, warranty — removes the finger-pointing dynamic: one party absorbs all liability regardless of whether the failure is manufacturing, installation, or design.
“one throat to choke kind of thing yeah the client or whoever it is can just call me personally”
THE CHAPTER IT LIVES IN
Managing contractor relationships and the QA reporting tightrope
27:50
Clips like this, every two weeks.
SOURCE: 33:27 of Commercial Roofing in Atlantic Canada: Lifecycle Management, Conditions Assessments, and the One-Throat-to-Choke Warranty Model (Matthew Simon, The Garland Company)